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Sales - KPI1 - 5


Satisfactions Score : {{ selectData1.Q2 }}

%Coverage to reach customer
{{selectData3.REACH_CUST}}%
First Contact <=24 hours
{{selectData3.KPI2A_FIRST_CONTACT}}%
First Contact <=48 hours
{{selectData3.KPI2_FIRST_CONTACT}}%

First Contact <=48 hours
{{selectData3.KPI3_CASE_SOLUTION_PERCENT}}%
% Case closed within 5 days
{{selectData3.KPI4A_CASE_CLOSED_PERCENT}}%
Avg day of closing case : {{ selectData3.KPI4 }}%
Satisfactions Score : {{ dataReportSales.Q2 || 0 }}

%Coverage to reach customer
{{dataReportSales.KPI1}}%
First Contact <=24 hours
{{dataReportSales.KPI2A_FIRST_CONTACT || 0}}%
First Contact <=48 hours
{{dataReportSales.KPI2_FIRST_CONTACT || 0}}%
First Contact <=48 hours
{{dataReportSales.KPI3_CASE_SOLUTION_PERCENT || 0}}%
% satisfied customer after resolution
{{dataReportSales.KPI5_CUST_SATISFIED_PERCENT || 0}}%
Avg day of closing case : {{ dataReportSales.KPI4 }}%

AfterSales - KPI1 - 5


Satisfactions Score : {{ selectData2.Q2 }}

%Coverage to reach customer
{{selectData4.REACH_CUST}}%
First Contact <=24 hours
{{selectData4.KPI2A_FIRST_CONTACT}}%
First Contact <=48 hours
{{selectData4.KPI2_FIRST_CONTACT}}%
First Contact <=48 hours
{{selectData4.KPI3_CASE_SOLUTION_PERCENT}}%
% Case closed within 5 days
{{selectData4.KPI4A_CASE_CLOSED_PERCENT}}%
Avg day of closing case : {{ selectData4.KPI4 }}%
Satisfactions Score : {{ dataReportAfterSales.Q2 }}

%Coverage to reach customer
{{dataReportAfterSales.KPI1}}%
First Contact <=24 hours
{{dataReportAfterSales.KPI2A_FIRST_CONTACT}}%
First Contact <=48 hours
{{dataReportAfterSales.KPI2_FIRST_CONTACT}}%
First Contact <=48 hours
{{dataReportAfterSales.KPI3_CASE_SOLUTION_PERCENT}}%
% satisfied customer after resolution
{{dataReportAfterSales.KPI5_CUST_SATISFIED_PERCENT}}%
Avg day of closing case : {{ dataReportAfterSales.KPI4 }}%

Sales - QVOC Result


Satisfactions Score : {{ dataReportSales.Q2 || 0}}
NPS : {{ dataReportSales.Q4_NPS || 0}} %
Retention : {{ dataReportSales.Q3_PERCENT || 0 }} %
Satisfactions Score : {{ selectData1.Q2 }}
NPS : {{ selectData1.Q4_NPS }} %
Retention : {{ selectData1.Q3 }} %

AfterSales - QVOC Result


Satisfactions Score : {{ selectData2.Q2 }}
NPS : {{ selectData2.Q4_NPS }} %
Retention : {{ selectData2.Q3 }} %
Satisfactions Score : {{ dataReportAfterSales.Q2 || 0}}
NPS : {{ dataReportAfterSales.Q4_NPS || 0 }} %
Retention : {{ dataReportAfterSales.Q3_PERCENT || 0 }} %

Sales - QVOC TCEC


{{m.name}}
Confirmed car users {{s.CONFIRMED_CAR_USER | number:0}}
Quick VOC sent {{s.QVOC_SENT | number:0}}
{{m.name}}
Reach {{s.Value1 | number:0}}
Respond {{s.Value2 | number:0}}
Respond Rate {{s.Value3}}%
{{m.name}}
No. of request to contact {{s.Value1}}
No. of contact <= 48 hrs. {{s.Value2}}
First contact <= 48 hrs. {{s.Value3}}%
{{m.name}}
%Satisfied {{s.Value1}}%
%Dissatisfied {{s.Value2}}%
{{m.name}}
Online {{s.ONLINE}}
Call Survey {{s.CALL_SURVEY}}
Not response {{s.NOT_RESPONSE}}
No. of case closed {{s.NO_OF_CASE_CLOSED}}
Rate % {{s.PERCENT}}%
QVOC Coverage %
{{selectData5.COVERAGE}}%
Respond Rate
{{selectData5.RESPOND_RATE}}%
First contact <= 48hrs.
{{selectData5.FIRST_CONTACT_LESS_EQUAL_48_HR}}%
Rate %
{{selectData5.PERCENT_RATE}}%

Service - QVOC TCEC


{{m.name}}
Confirmed car users {{s.CLOSED_RO_JOB | number:0}}
Quick VOC sent {{s.QUICK_VOC_SENT | number:0}}
{{m.name}}
Reach {{s.Value1 | number:0}}
Respond {{s.Value2 | number:0}}
Respond Rate {{s.Value3}}%
{{m.name}}
No. of request to contact {{s.Value1}}
No. of contact <= 48 hrs. {{s.Value2}}
First contact <= 48 hrs. {{s.Value3}}%
{{m.name}}
%Satisfied {{s.Value1}}%
%Dissatisfied {{s.Value2}}%
{{m.name}}
Online {{s.ONLINE}}
Call Survey {{s.CALL_SURVEY}}
Not response {{s.NOT_RESPONSE}}
No. of case closed {{s.NO_OF_CASE_CLOSED}}
Rate % {{s.PERCENT}}%
QVOC Coverage %
{{selectData6.COVERAGE}}%
Respond Rate
{{selectData6.RESPOND_RATE}}%
First contact <= 48hrs.
{{selectData6.FIRST_CONTACT_LESS_EQUAL_48_HR}}%
Rate %
{{selectData6.PERCENT_RATE}}%